1. Introduction

1.1 These website terms and conditions on this page (together with the documents referred to on it) (“Terms”) govern your use of our website located at https://uk.velo.com (our “Site”) whether as a guest or a registered user, and including accessing, browsing or registering to use our Site.

1.2 Please read these Terms carefully before you start to use the Site. By using our Site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using our Site. We recommend that you print a copy of these Terms or save them for future reference.

1.3 If you purchase any products via our Site, your purchase will also be governed by our Terms and conditions of supply.

2. Information About Us

www.velo.com is a Site operated by Nicoventures Retail (UK) Limited (“our,” “us”). We are registered in England and Wales under company number 10235033 and have our registered office at Minerva House, 63-77 Hornby Street, Bury, Manchester, BL9 5BW. Our VAT number is 239136950.

3. Accessing Our Site

You agree that you will only use our Site for your own personal, non-commercial use.

3.1 You must be 18 years of age or over to use our Site and services.

3.2 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw (temporarily or permanently) or amend the service we provide on our Site without notice (see below). We will not be liable if, for any reason, our Site is unavailable at any time or for any period.

3.4 From time to time, we may restrict access to some parts of our Site, or our entire Site, both to users who have registered with us and to guest users.

3.5 You are responsible for making all arrangements necessary for you to have access to our site, including all hardware, software and virus protection software. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and that they comply with them.

4. Registration and Provision of Information

4.1 You may register or otherwise provide your details with us, in order to purchase goods through our Site, receive additional information and services for registered users and/or to access some areas of our Site which is restricted to registered users. When registering or otherwise providing your details with us you must not provide any false information about yourself or impersonate any other person.

4.2 By registering on our Site, you agree that:

  1. your account and password are personal to you and may not be used by anyone else to access our Site;
  2. you shall be responsible for maintaining the confidentiality and security of your username, password(s) and any other piece of information which you choose, or are provided with, as part of our security procedures. You shall not share or disclose such information to any third party or do anything which would assist anyone else to gain access to your account and/or services for registered users;
  3. you shall notify us immediately if you become aware of any unauthorised use of your account and/or password; and
  4. you will notify us immediately of any changes to your details by contacting our Customer Service Representatives by email to info.gb@velo.com.

5. Termination and/or Suspension of Registration

5.1 If you no longer wish to have a registered account, you may terminate your account at any time by sending an email to info.gb@velo.com.

5.2 We reserve the right to suspend or terminate your registered account at any time if you fail to comply with any of the provisions of these Terms or for any other reason, at our sole discretion.

6. Prohibited Uses of Our Site

6.1 You may use our Site only for lawful purposes. You agree that you will not:

  1. in any way infringe the privacy or other rights of other users of the Site or any third party;
  2. use our Site in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person;
  3. to do anything that subjects the Site or us to any derogatory treatment or brings (or might bring) the Site or our reputation into disrepute;
  4. use our Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  5. state, suggest or in any way give the impression that you have any commercial relationship with us, or that you are our agent or that we have endorsed any submission you may make to the Site;
  6. use the Site to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; and
  7. reproduce, duplicate, copy or re-sell any part of our Site in contravention of these Terms.

6.2 You also agree not do anything that may cause damage to our Site or our servers, systems or equipment or those of third parties, nor access or attempt to access any users' data.  You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

7. Our Content and Intellectual Property Rights

7.1 All copyright and other intellectual property rights in the artwork, graphics, text, video and audio clips, trademarks, logos and other content available on our Site (“Content”) is owned by us or used with permission.

7.2 You may print off a copy, and you may download extracts, of any page(s) from our Site for your personal reference only. You must not modify or incorporate any of the Content available on our Site into any other work, including your own website, or use the Content in any other public or commercial manner.

7.3 You may not post or redistribute any portion of our Site unless you have a license from us or our licensors to do so. Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged. We retain full and complete title to all such Content, including any downloadable software or code, any images incorporated in or generated by the software, and all data accompanying it. You must not copy, modify, reproduce, upload, transmit, distribute, reverse-engineer, disassemble or otherwise convert it to another form.

7.4 If you print off, copy or download any part of any Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. Our Site Changes Regularly

We aim to update our Site regularly and may change the content at any time. If the need arises, we may suspend access to our Site or close it indefinitely. Any of the material on our Site may be out of date at any given time and we are under no obligation to you to update such material or to keep it updated.

9. Our Responsibility for Any Loss or Damage Suffered by You

9.1 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use our Site, or the use of or reliance on any content displayed on our Site.

9.2 Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes and we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

9.3 Although we make reasonable efforts to update the information on our Site, we make no guarantees, conditions or warranties, whether express or implied that the content on our Site is accurate, complete or up-to-date.

9.4 We will not be liable for any loss or damage caused by a denial-of-service or a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

9.5 Nothing in these Terms affects our liability for death or personal injury arising from our negligence nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be legally excluded or limited.

9.6 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of Sale.

10. Reliance on Information Posted

Commentary and other materials posted on our Site is provided for general information only and is not intended to amount to any kind of advice on which reliance should be placed. In particular, the information on our Site should not be used as a replacement for advice from a medical professional. We will not be liable to you for any loss or damage or be responsible for any reliance placed on such materials by any visitor to our Site or by anyone who may be informed of any of its contents.

11. Events or Circumstances Beyond Our Control

We will not be liable in any way for loss, damage or expense that you incur arising directly or indirectly from any failure or delay in performing any of our obligations under these Terms caused by any circumstances beyond our control, which include but are not limited to vandalism, accident, break down or damage to machinery or equipment, fire, flood, acts of God, strike, lock-out, epidemics, pandemics or other industrial disputes (whether or not involving our employees) or shortage of materials or fuel at the market rates existing when the order is accepted, legislative or administrative interference.

12. Your Responsibility for Any Loss or Damage Suffered by Us

You shall indemnify us and be responsible for any loss or damage we suffer from all claims costs, proceedings, damages and expenses (including legal and other professional fees and expenses) awarded against, or incurred or paid by, us as a result of or in connection with any breach by you or any user of your account of these Terms or our Privacy Policy.

13. Linking to Our Site

13.1 You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

13.2 You must not establish a link from any website that is not owned by you.

13.3 Our Site must not be framed on any other site nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The site from which you are linking must comply in all respects with these Terms.

13.4 If you wish to make any use of material on our Site other than that set out above, please address your request to info.gb@velo.com.

14. Links From Our Site

Where our Site contains links to other sites and resources provided by third parties these links are provided for your information only. We have no control over the contents of those sites or resources, we do not endorse or make warranties or representations about those products or services and accept no responsibility for them or for any loss or damage that may arise from your use of them. You need to make your own decision as to whether to use third party products, services and websites.

15. Your Privacy and Our Use of Cookies

15.1 Any personal data you provide to us though our Site will only be used in accordance with these Terms and our Privacy Policy. Please ensure that you have read our Privacy Policy before proceeding.

15.2 Like many online services we use a feature called a 'cookie', which is a small data file that is sent to your browser from a web server and stored on your device's hard drive. References in these Terms to ‘cookies’ also include other means of automatically accessing or storing information on your device. Please see our Cookie Policy for detailed information on the types of cookies we use on the Website, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

16. Other Important Terms

16.1 We will send notices and other communications to you at the email address you have provided to us. You must send all notices and other communications to us using one of the communication methods referred to in these Terms. Any notices sent by email or via the Quick Enquiry form will be deemed to have been received 24 hours after the time sent by the sender. Any notices sent by first class post will be deemed to have been received on the next working day. Any notices issued by us that appear on our Site will be deemed to have been received when you next use our Site, unless expressly stated otherwise

16.2 If a court finds part of these Terms illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If a court or relevant authority decides that any of these Terms are unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms which will remain in full force and effect.

16.3 Even if we delay enforcing these Terms, we can still enforce them later. If we fail to insist that you perform any of your obligations under these Terms, or if we delay or do not enforce our rights against you, this does not mean that we have waived our rights against you and does not mean that you do not have to perform your obligations.

16.4 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

16.5 We may transfer our agreement under these Terms to someone else.  We may transfer our rights and obligations under these Terms to any company within our group, without any further consent from you.

16.6 Nobody else has any rights under these Terms. These Terms are between you and us. Except in relation to any company within our group, no other person may enforce any of these Terms.

16.7 We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Site.

16.8 If you have any concerns about material which appears on our Site, please contact info.gb@velo.com.

16.9 The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. To visit the Online Dispute Resolution website click here.

16.10 The courts of England will have exclusive jurisdiction over any claim arising from or related to a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country. These Terms are governed by the laws of England and Wales.

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